Had an accident or loss? We will help.
A claim is when you find out what your insurance is worth. Call us during business hours and we will help you through it from the first call.
What to do right now
Make sure everyone is safe
Call 911 if anyone is hurt or in danger. In a collision with injuries, damage over $2,000 or a suspected criminal act, call the police.
Prevent more damage
If it is safe, shut off the water, cover a broken window or move belongings out of harm’s way. Keep receipts for anything you spend.
Take photos and notes
Photograph the damage, the scene and the other vehicle’s plate. Write down names, phone numbers, insurance details and what happened.
Call us
During business hours, call us first. We will help you report the claim, explain what happens next and stay with you until it is settled.
After hours? Call your insurer
If it is an emergency and our office is closed, call your insurance company’s claims line directly. Your insurer’s name is on your policy documents and your pink liability card.
Then let us know the next business day so we can follow up for you.
| Insurer | Claims line |
|---|---|
| Aviva | 1-866-692-848224 hours a dayReport online with Aviva (opens in a new tab) |
| HD Mutual | 1-877-313-2585After hours. During office hours, call us. |
| IntactAlso for former RSA policies | 1-866-464-242424 hours a dayReport online with Intact (opens in a new tab) |
| Pembridge | 1-800-387-046224 hours a day |
| Pafco | 1-800-387-046224 hours a day |
| Jevco | 1-866-864-111224 hours a day |
| Echelon | 1-866-252-285424-hour emergency line |
| Hagerty | 1-855-451-4957Seven days a weekReport online with Hagerty (opens in a new tab) |
| Premier GroupMarine: 289-897-8676. Commercial auto: 1-877-268-5888. | 1-800-387-5677After hours, property |
| Southwestern Group (SWG) | 1-866-794-546324 hours a day |
| Special Risk Insurance Managers | 1-866-347-6128Emergency line |
| Forward and Totten GroupHandled by Specialty Claims | 1-855-535-0554After-hours emergencies |
Numbers checked October 2026. If a number does not work, call us at 519-623-7031.
Claims questions
Have a question that is not here? Call 519-623-7031 and ask a broker.
Should I call Monteiro or my insurer first?
During business hours, call us first and we will help you report it. After hours or on weekends, call your insurer’s claims line directly for emergencies, then let us know the next business day so we can follow up.
Will a claim raise my premium?
It depends on the type of claim, who was at fault and your insurer. Call us before you decide whether to claim a small loss and we will talk through the likely effect.